Subsequent to the intervention by FACIAS, the representatives of TAROM have proclaimed the inauguration of an email address through which passengers inconvenienced by the cancellation of flights on July 8 can transmit requests and documentation in order to obtain compensation: [email protected]
TAROM mentioned that passengers should provide the following information:
- Passenger's full name
- Flight number
- Copy of travel tickets and reservation code
- If applicable, proof of payment for additional expenses for accommodation, meals, transportation from the airport to the accommodation and from the accommodation to the airport
- Compensation method chosen (cash / e-voucher)
The electronic voucher can be used for the purchase of TAROM tickets issued on TAROM-operated flights (with flight number RO) within one year from the date of issue. The voucher is non-refundable.
Passengers who choose to pay the compensation in cash are required to submit their bank details in the following format:
- Name and surname account beneficiary
- Bank name
- Branch
- Bank address
- Iban
- SWIFT/BIC code
- Account currency
For additional information, passengers can contact the TAROM support center at the following telephone numbers: (004) 021 9978, (004) 0800500 131 (TelVerde), (004) 0371 529 000 or on any of the following email addresses: [email protected], [email protected].
